Information

  • Care Instructions

    Your hat/headpiece has been handmade with love and is very delicate. I would love you to be able to enjoy your design for as long as possible so please follow these simple care instructions:

    When traveling, it is best to transport your piece in the sturdy hat box provided, this will help protect it from dust, dirt and any knocks.

    During wet weather always use an umbrella to protect it and avoid spending extended periods of time in these conditions to avoid damage.

    Make-up, hairspray and oils from your hands may mark or discolour the delicate materials, so please handle with care.

    When storing your hat please ensure that the brim and crown are both supported with acid free tissue paper and stuff the crown with tissue paper to help keep the original shape.

    To remove any lightly soiled spots (such as make-up on the headband), slightly dampen a clean cloth with a mild soap solution and rub gently. Remember silks and other delicate fabrics are prone to water marks so please do NOT attempt to clean them as you may damage your design.

    Bows, feathers, veiling, and other shapes such as flowers can be gently supported with tissue paper to help keep their original form.

    Other decorative embellishments (such as rhinestones) may need to be covered in tissue paper to help prevent marking/damaging the delicate fibers.

    Please store your hat box in a cool, dry place as both heat and moisture may damage the contents.

    I hope that you love wearing her as much as I have enjoyed the design and creative process.
  • Ribbon Colour Selection

    A selection of my adornments are tied with ribbon, please review the available colour choices from the options here.
  • Custom Designs

    If you would like a bespoke design creating, please contact me to arrange an appointment. Alternatively custom orders can be discussed via email or telephone. Having an image of your hairstyle, gown and a fabric swatch will assist me in the design process.
  • Timing

    Please note that the fabrics carried through the bridal collection and millinery range are sourced Internationally. I will contact you directly in the unlikely event of a delay. I generally require up to 8 weeks to complete a design, depending on the piece.
  • Postal Deliveries

    Items are boxed and shipped via standard post. Postal charges are NOT included in the price for each item. If purchasing via the online shop, delivery charges are included in the total cost. Please allow up to 10 days for delivery within Australia and up to 28 days for International orders depending on location, unless otherwise stated.
  • Refunds and Alterations

    No refunds or exchanges will be given if you simply change your mind. In the unlikely event that a piece is damaged during postage, it may be returned for repair or replacement.
  • Photography

    Collections photographed by Karen Buckle Photography - www.karenbuckle.com / Ashley Conway Photography - www.ashleyconwayphotography.com